Client Support Channels
A 1–Hour Ticket Response Guarantee
All your assistance requests will be dealt with within maximum 60 min after the support ticket or e–mail has been received. If your issue calls for further assistance from a server admin, we’ll forward the trouble ticket or the email to the person in charge, in a timely manner and will leave a note to let you know that more time will be required for finding a solution. If you take advantage of our Managed Services package, all of the server administration services included there will be completed whenever you choose.
A Top–Notch Client Care Service
We will be available to you 24x7 to respond to any queries that you may have with regard to our Online Control Panel or any of the applications that we have installed on your behalf on the dedicated web hosting server. If you also need assistance tackling server admin procedures, you can make use of our Managed Services package, which includes data backup hard disk space, OS updates on a weekly basis, server monitoring and rebooting procedures, as well as troubleshooting and software installation services
An Intuitive Help Area
Our Online Control Panel has been pre–installed for every dedicated web hosting plan. Among its features is a rather time and effort–saving integrated knowledgebase that will walk you step by step on all the operations that you can perform. Most of the instructional articles have video versions that demonstrate all the actions that you can carry out in a very illustrative way. You will find the how–to articles and the video tutorials in the top right corner of each Online Control Panel section.