A 99.9% Server Uptime
Our cloud web hosting platform is based on a reliable, first–rate hardware architecture and a significantly customized Linux variation. That’s why, regardless of what your web site is, or how many site visitors you’ve got, or even in case there’s a DDoS attack, our physical machines will stay up and your web sites will stay visible online.
All Linux cloud web hosting plans plans come with a 99.9% server uptime guarantee. And regardless of which datacenter you opt for, our guarantee remains the same.
A 99.9% Network Uptime
Aside from our cloud hosting system, we have also built our own internal network in each one of our datacenters. Everything is based on first–class hardware delivered by Juniper. Furthermore, on every router, we have installed a firewall with a complex algorithm to help sift all questionable requests.
Thus, in each of our datacenter facilities – in our US located data center, in our UK located data center, in our FI located data center, in our Eastern Europe located data center as well as in our AU located data center, you will take advantage of a 99.9% network uptime guarantee. And this uptime guarantee is available with all web hosting services in every datacenter.
A 30–Day Money–Back Guarantee
While we have done just about everything to decrease all potential risks with our cloud hosting plans and although our company offers top–notch customer support, there are instances when the customer is just not satisfied with what we have to offer. Or he wants to move to a more powerful web hosting solution, like a VPS server or even a dedicated server.
This is the reason why our company offers a 30–day money–back guarantee with each of our cloud hosting packages, no questions asked. If you are not satisfied, you will receive a reimbursement.
24/7 Technical Support
In the event that you have a web hosting company, your technical support engineers are of key importance. This is why we have attentively handpicked a highly skilled team of techs, each with many years of training behind his back. Thanks to them, we offer 24x7 support with all our web hosting services.
And not only that, we offer a 1–hour response time guarantee. All customer service requests are responded to within sixty minutes and our average ticket response time is less than twenty minutes!