Should you ever experience a problem with your website and be unable to handle it on your own, ask the web hosting provider’s tech support team to assist you to bring the site back online. A timely solution would be the best-case scenario, but a lot of companies answer within twenty four hours or even more, all the more so if you’re doing business with a hosting reseller. Even if the problem can be solved with ease, your site may not work correctly or it may not be available at all for a long stretch of time, so you may lose prospective clients as it’s pretty unlikely that anyone will be dying to return to a site that’s faulty. In this light, you ought to make sure not only that you can touch base with your hosting provider, but also that they can answer and assist you in a well-timed fashion. If a software application update does not go as planned or you erase something accidentally, for example, the site must be fixed swiftly so as to prevent protracted downtime.

One-Hour Response Guarantee in Cloud Web Hosting

Our Linux cloud web hosting plans feature a 1-hour reply guarantee, so regardless of what enquiry or predicament you might have, we will always be there to help you out. In reality, it rarely takes more than half an hour to get an issue resolved or a query answered, and this is valid for both technical and sales matters. Our help desk staff reps are available 24/7, even on weekends and holidays, so you will obtain instant support at any time. We understand how priceless time can be, so by the time we reply to your e-mail or support ticket, we’ll have enquired into the matter and, if we haven’t resolved it, we will supply you with more information on what you have to do on your end, if the circumstances necessitate it. With our support service, you can be certain that there will be somebody to lend you a helping hand momentarily, regardless of the hour.

One-Hour Response Guarantee in Semi-dedicated Servers

Because we recognize exactly how important it is to receive swift support, we promise that you’ll never have to wait for more than an hour to obtain an answer to any ticket that you post through your semi-dedicated server Control Panel. Actually, you will seldom have to wait for more than 20-30 minutes and this is valid for any enquiry regardless of what its nature is – billing, technical or general. What’s more, our technical and client support team is available 24 hours a day, which implies that even if you post a ticket during official holidays, you’ll invariably obtain a blazing-fast response, which will include the answer to a question, the solution to a problem or the info needed to resolve an issue yourself – in case there’s something that you need to do on your end. With us, you won't ever have to spend a whole day awaiting a response like you would with a lot of other providers.